Shipping policy

Shipping Policy

Order Processing

All Small Wonderz by Liza jewelry is handmade with care. We typically process ready-to-ship orders within 3–5 business days, excluding weekends and holidays. Made-to-order or customized items may require additional processing time, which we will note in the product description.

Shipping Rates and Delivery

Shipping charges are calculated and displayed at checkout. Estimated delivery dates begin after we process your order. Delivery times are estimates and are not guaranteed.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at smallwonderzbyliza@gmail.com if you notice an error. Once an order has shipped, we cannot guarantee we can change or redirect the address. Additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.

Lost, Delayed, or Stolen Packages

Small Wonderz by Liza is not responsible for shipping-carrier delays or packages marked as delivered but reported missing. If your package is delayed or missing, please contact the carrier using your tracking number. We will assist when possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

Damaged Packages

If your order arrives damaged, email smallwonderzbyliza@gmail.com within 7 days of delivery and include your order number, a description of the issue, and clear photographs of the item and packaging.

Questions

For questions about your order or shipping, contact smallwonderzbyliza@gmail.com.